Improve satisfaction and reduce response times
Give your support teams the tools to solve faster and better. Fairwai automatically captures and organizes every customer interaction to improve your service.
For which roles?
Fairwai adapts to the specific needs of each support role to improve your efficiency.
Support Agent / Help Desk
Resolve customer requests faster with complete history and previously proposed solutions at your fingertips.
Customer Care Specialist
Deliver exceptional customer experience by instantly accessing the context of each interaction.
Technical Support Engineer
Automatically document bugs and technical issues to facilitate their resolution and escalation.
Support Manager / Team Lead
Identify recurring friction points and train your teams with concrete examples of good resolutions.
Customer Experience Manager
Analyze trends in customer requests to continuously improve your service and processes.
Quality Assurance Specialist
Efficiently audit support interactions and identify improvement opportunities.
Solve faster
Instantly access complete customer interaction history to provide accurate answers in record time.
Reduce handling time
Automate documentation and request categorization to focus on resolution.
Train your teams
Identify best responses and spread best practices across the support team.
Improve satisfaction
Track key KPIs (response time, resolution, CSAT) and identify areas for improvement.
Real-world use cases
Phone support
Capture and organize every request
"Every call is automatically transcribed and categorized. I can find a customer's complete history in seconds and see all previously proposed solutions."
Escalation and transfer
Hand off without losing information
"When I transfer a ticket to level 2, the entire conversation is already summarized. My colleague knows exactly where we stand without making the customer repeat themselves."
Knowledge base
Feed your FAQ automatically
"Fairwai identifies recurring questions and suggests knowledge base articles. We've halved repetitive requests in 3 months."
Key features
Ready to transform your customer service?
Join hundreds of support teams who have already improved their efficiency with Fairwai.