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Unyc

Unyc

Telephony

Amplify your Unyc platform with conversational AI

Fairwai integrates seamlessly with Unyc to enrich your unified communications solution with artificial intelligence. Capture, analyze and add value to every customer interaction to transform your business communications into a real competitive advantage.

Unified communications

Centralize the analysis of all your channels: voice, video, chat and more, in a single interface.

Contextual AI

Intelligent analysis that understands customer context and interaction history for relevant insights.

Advanced automation

Automated workflows to qualify, route and process your communications in real-time with AI.

Optimized performance

Continuously measure and improve the quality of your interactions with advanced metrics.

How it works

1

Activate integration

Connect Fairwai to your Unyc platform with a few clicks from your dashboard.

2

Configure preferences

Customize channels to analyze, insights to extract and automatic actions to trigger.

3

Benefit from intelligence

Receive analyses, recommendations and alerts in real-time for every important interaction.

Powerful features

Automatic omnichannel capture
Advanced multilingual analysis
Intent and sentiment detection
Interaction quality scoring
Real-time AI recommendations
Workflow automation
Complete reporting and analytics
CRM and business tools integration

Transform your Unyc experience

Discover how AI can multiply the value of your unified communications platform.

Schedule a demo